Store & Shipping Policies
Do you charge for shipping?
FREE Standard delivery on all orders over £75.
We’ll try our hardest to ship out all orders placed before 2pm GMT on the SAME DAY.
All orders orders placed before 2pm GMT will usually be delivered within 3-5 working days to the UK, we will be using Royal Mail and are bound by the reliability of distribution within timeframes outlined.
*Excludes weekends and bank holidays. In-stock items only.
Returning an item
If you need to return a product purchased through our site for any reason, you may return the item(s) within 14 days for an exchange or credit note. Return acceptance is at the sole discretion of j’adore my skin.
It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our base and processed.
We’ll send you an email as soon as we’ve completed your exchange, letting you know whether exchange has been processed. Please allow up to two weeks for the return/exchange to be processed, at which time a credit or exchange will be made depending on your request.